Information Technology Services is responsible for the computing, networking, telephone, cable TV, web space, Internet, hardware and software acquisition and installation and the management information systems of the College.

Email

• North Central College is an email driven communications network.
• Almost all of the official notices from administrative offices are distributed by email.
• Advance warnings about and information about systems outages, viruses, new produces and services, etc. are distributed via an ITS UPDATE. If the network is down for some reason a message will be delivered via Novell as a pop up message on your PC.
• It is important to have an email address. For all faculty and staff, the head of your department should request an email account for you.
• Netscape Messenger Address Book contains:
  • A Global list of all accounts on the system. Faculty and staff accounts at the present time do not have a single format. Student accounts begin with "s" and are last name, first name.
  • There are several lists like Administrative, Support Staff, and Full-Time Faculty that can be used for emails.
  • All offices have Departmental email accounts.
  • Certain offices have email accounts that you should use to communicate requests i.e. Help Desk for ITS, Maintenance for Maintenance service requests.

Personal Computers

• Every full time faculty or staff member is assigned a PC with the College standard software loaded, access to the campus network and the Internet. Most faculty and staff print to shared network printers.
• Adjuncts and part time staff equipment varies.
• North Central College supports only Windows based PCs (no Apple equipment).
• All PCs are loaded with the standard software: Windows 2000, Microsoft Office XP Professional (Word, Excel, Access, PowerPoint), McAfee Anti Virus, and Netscape Navigator. Certain other special purpose software is available via the network or may be located locally.
• Each faculty and staff member has, upon request, an account on the network that includes an email account and network directories (F: is your hard drive; W: is your personal web space drive). Faculty and staff may also have access to shared departmental network drive space (N:). Access to the Administrative software (Datatel) is available upon request; access rights are set up to match your needs.
• Account set up is not automatic. Your department head must complete a "New Account Form" (available at ITS@noctrl.edu). The form needs to be signed and returned to ITS at mail box number 272. ITS is located in Carnegie.
• The NCC data network is segmented for security reasons.
• Hardware and software support comes from the Help Desk at ext. 5440 or via email at Help Desk.

Personal Computers in Classroom and Labs

• Classroom and Lab PCs are locked. You cannot install software on them because as soon as the PC is rebooted, anything that you installed is deleted. We do this to protect the PCs from student tampering and to insure that the PCs runs reliably during your courses. If you want to run specialized software for a class, you need to provide it in advance to the Help Desk. If the software is brought to ITS a week or two before you want to use it in class, we will make a good faith effort to install it on instructor PCs but not make a guarantee that it will run. For installation on Lab PCs we need the software well before the start of a term because loading software on PCs with dozens of other programs is not easy.
• All classrooms and labs have a single network port as well as a video port.
• If you utilize a PC in nearly every class you should ask to be scheduled in a Multimedia Classroom. Make this request to the Registrar.
• Classrooms with PCs for student use are located in Carnegie: C200 and C210. Each lab consists of 24 PCs plus an instructor station and a data projector. C200 has a Smart Board installed. These rooms are scheduled by ITS. You can put in your request by going to ITS@noctrl.edu

Web-Based Technology Materials

• Everyone at NCC has personal web space on his or her "W" drive.
• If you would like to post information on the College's main Web site, contact The Office of Public Information at ext. 5300.
• Blackboard is the accepted and supported standard teaching tool for placing course materials on line. Blackboard includes a number of features (such as discussion lists, online chat, grade book, syllabus posting, calendar, task lists, and any type of web page or link that you may wish to use.)
• Contact the Web Manager by submitting an email to the Help Desk if you need assistance in learning how to use Blackboard.
• An extensive online Help package can be found at ITS@notcrl.edu

Course Specific Software

• Funds for technology purchases are available from a central technology budget.
• Faculty should request academic software items during the annual budget development cycle.
• A list of the software available in labs can be found at ITS@noctrl.edu Other software available on the network can be found by clicking on "Start" on the lower left hand side of the computer and the going to the Network Programs folder.
• Typically software for classes should be made available to ITS 2 months prior to the start of a term in order to load and test it. The long lead-time reflects the complex process of "building an image" of the dozens of programs on student PCs.
• If you provide software to be loaded on the network, you must also provide adequate evidence of the appropriate licenses.
• We try to make course-related software available on all student accessible PCs. We use license control software so the number of copies we need for a given product will depend on the number of students expected to use it at any given time. For a lab, we require at least 25 licenses.
• All student lab PCs are equipped with "software locks." This software allows student to download anything they want, install anything they want, save any files they want, but everything is erased the next time the PC is rebooted. This is the only way that ITS has been able to keep lab PCs functional for any length of time.

Student Computing

• Students have access to PCs in Carnegie from 7:30 am until Midnight M-F in Carnegie, on Saturday from 8 am until 5 pm and on Sunday from Noon to midnight. The PCs in Osterle library are available from 8 am until Midnight M-F; from 9 am until 5:30 pm on Saturday; and from Noon to Midnight on Sunday.
• Every student is provided a network and email account on the network as well as personal web space.
• Every student must use his or her personal account in order to use any network services on any NCC supplied PC.
• If you teach in a computer classroom it is strongly advised to make a requirement in your course syllabus that every student obtain and test their network account by the start of the second-class meeting.

Telephones

• All full time faculty and staff and most adjuncts and part-time staff have a telephone number assigned (your department head must request a phone account on the same form as the computer account set up).
• If you have an on campus telephone number, you also have voice mail. Please check it frequently. Voice mail messages are automatically deleted after 30 days.
• If you have voice mail, please set it up.
  • Record your name
  • Record your personal greeting
• Voice mail is accessible from off campus.
• Contact the Telecommunications Manager if you have any telephone questions or problems. You can use email and send your request to Help Desk.

Technology Related Problems

Contact the Help Desk for all technology related problems. If you fail to get a response that is acceptable to you, then contact the Director of Information Technology Services at ext. 5433

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